# Wasabi: Major incident: System Errors in AP-SOUTHEAST-1

**Summary:** Wasabi reported a major outage in AP-SOUTHEAST-1 (Singapore), starting 2026-10-10 02:27 UTC and lasting 1 h 43 min. Customers experienced degraded performance, elevated error rates and interrupted API operations. The postmortem attributed the disruption to a data-center power unit failure; the data center team replaced the failed unit and restored power. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-10 02:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h0v7q4t8y2jp](https://stspg.io/h0v7q4t8y2jp)
- [Company: Wasabi](https://rewindex.com/company/wasabi.md)
- Versions: before (none: first archived) → after incident\_version:88/w241d0b7mhsw@0de0131724dd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ System Errors in AP-SOUTHEAST-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-10-10 02:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-10 04:11 UTC
```

**6. Added: Affected components**

```diff
+ AP-Southeast-1 (Singapore)
```

**7. Added: Update** (investigating) · 2026-10-10 02:27 UTC

```diff
+ We are currently investigating an issue impacting the AP-SOUTHEAST-1 (Singapore) region. Due to a power event at the site, services in the region are impacted and customers may experience errors or failed requests.
```

**8. Added: Update** (monitoring) · 2026-10-10 02:55 UTC

```diff
+ Our team has identified the issue and fixed it. At the moment everything is back to normal and we will continue to monitor before we mark this event as resolved.
```

**9. Added: Update** (resolved) · 2026-10-10 04:11 UTC

```diff
+ Incident resolved
```

**10. Added: Update** (postmortem) · 2026-10-13 14:10 UTC

```diff
+ On October 10, 2026, between 01:10 and 02:30 UTC, customers may have experienced degraded performance and elevated error rates in the Singapore region due to a power unit failure at the data center. The failure disrupted connectivity to the underlying infrastructure, reducing traffic levels and interrupting API operations.  The data center team replaced the failed unit and restored power at approximately 02:23 UTC. Our team then worked with the data center provider to bring the affected equipment back online at 02:30 UTC, after which services recovered and traffic returned to normal levels. We monitored the recovery to confirm that operations had returned to normal.  For any questions, please reach out to [support@wasabi.com](mailto:support@wasabi.com).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-10 02:27 UTC | Major incident: System Errors in AP-SOUTHEAST-1 (this change) | outage |

All Wasabi changes: [timeline](https://rewindex.com/company/wasabi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia1ed2f2e14ea2e · Markdown: https://rewindex.com/change/ia1ed2f2e14ea2e.md · JSON: https://rewindex.com/api/v1/changes/ia1ed2f2e14ea2e · Generated 2026-10-18T02:26:11.101Z