# Prisma: Major incident: Accelerate partial disruption in us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-11-29 19:32 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/n9cyyfqkbsvb](https://stspg.io/n9cyyfqkbsvb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/1996gj5rjwl1@0ca265205342
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate partial disruption in us-east-1](https://rewindex.com/company/prisma/incidents/1996gj5rjwl1.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate partial disruption in us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-29 19:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-29 20:48 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2024-11-29 19:32 UTC

```diff
+ Description: We are investigating an Accelerate disruption in the us-east-1 region affecting the ability to start new query engines. Affected users: Accelerate users operating in the us-east-1 region Root cause: Currently unknown Workarounds: None
```

**8. Added: Update** (monitoring) · 2024-11-29 19:52 UTC

```diff
+ We've identified an issue in the cleanup flow for inactive query engines that led to resource capacity pressure. We've implemented a fix and confirmed that new query engines are being provisioned successfully.
```

**9. Added: Update** (resolved) · 2024-11-29 20:48 UTC

```diff
+ We're continuing to observe successful provisioning and cleanup of query engine instances in all regions. This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-29 19:32 UTC | Major incident: Accelerate partial disruption in us-east-1 (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia18651608fea32 · Markdown: https://rewindex.com/change/ia18651608fea32.md · JSON: https://rewindex.com/api/v1/changes/ia18651608fea32 · Generated 2026-10-20T00:01:01.196Z