# Bitbucket: Major incident: Bitbucket - Steps are queued and delayed from starting

**Summary:** Bitbucket reported a major Pipelines degradation: steps were queued and delayed from starting, delaying pipeline execution. The incident started at 2025-05-30 13:42 UTC and was resolved at 2025-05-30 15:00 UTC, lasting 1 h 17 min; Bitbucket reported implementing a fix and restoring normal service for all customers. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-05-30 13:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/srxryblc2vk4](https://stspg.io/srxryblc2vk4)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/q5st1xmqy00q@bb157164230c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket - Steps are queued and delayed from starting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-30 13:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-30 15:00 UTC
```

**6. Added: Affected components**

```diff
+ Pipelines
```

**7. Added: Update** (investigating) · 2025-05-30 13:42 UTC

```diff
+ We are investigating an issue affecting Bitbucket, where steps are queued and delayed from starting. Our team is working diligently to resolve this issue and restore services as quickly as possible. We'll keep you posted with further updates.
```

**8. Added: Update** (identified) · 2025-05-30 14:08 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-05-30 14:44 UTC

```diff
+ The Bitbucket issues, where steps were queued and delayed, have been mitigated. Services are now functioning normally for all affected customers. We will monitor it closely to ensure stability.
```

**10. Added: Update** (resolved) · 2025-05-30 15:00 UTC

```diff
+ On May 30th, there was an issue where Bitbucket pipeline steps were queued and delayed from starting. This problem has now been resolved, and the service operates normally for all customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-30 13:42 UTC | Major incident: Bitbucket - Steps are queued and delayed from starting (this change) | degradation |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia175aeab81e23f · Markdown: https://rewindex.com/change/ia175aeab81e23f.md · JSON: https://rewindex.com/api/v1/changes/ia175aeab81e23f · Generated 2026-10-18T03:32:08.948Z