# Dynatrace: Major incident: Alerting and Dashboard/App Loading Issues on AWS US East

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-10 10:56 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6aa28cd119fb1a04da432ad1](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6aa28cd119fb1a04da432ad1)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before (none: first archived) → after incident\_version:275/6aa28cd119fb1a04da432ad1@45c35bd21fc3
- Change 1 of 1 for this incident

Incident page (full timeline): [Alerting and Dashboard/App Loading Issues on AWS US East](https://rewindex.com/company/dynatrace/incidents/6aa28cd119fb1a04da432ad1.md)
## What changed

**1. Added: Title**

```diff
+ Alerting and Dashboard/App Loading Issues on AWS US East
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 10:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 14:25 UTC
```

**6. Added: Affected components**

```diff
+ Dynatrace Product
```

**7. Added: Update** (investigating) · 2026-09-10 10:56 UTC

```diff
+ We are investigating an issue affecting a subset of Dynatrace environments on AWS US East. Some customers may experience failures of DQL queries, when loading dashboards and applications, and delays or failures in alert processing, or missing alerts. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
```

**8. Added: Update** (monitoring) · 2026-09-10 11:53 UTC

```diff
+ A mitigation has been implemented for the issue affecting a subset of Dynatrace environments on AWS US East. Service availability has improved, and we are actively monitoring the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
```

**9. Added: Update** (monitoring) · 2026-09-10 12:52 UTC

```diff
+ Service availability remains stable following the mitigation implemented for the issue affecting a subset of Dynatrace environments on AWS US East. We continue to actively monitor the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
```

**10. Added: Update** (monitoring) · 2026-09-10 13:51 UTC

```diff
+ Service availability remains stable in AWS US East. We continue to actively monitor the platform and have not observed a recurrence of the issue. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
```

**11. Added: Update** (resolved) · 2026-09-10 14:25 UTC

```diff
+ The issue affecting a subset of Dynatrace environments on AWS US East has been resolved. Service availability has remained stable during the monitoring period, and no further impact has been observed. We apologize for the inconvenience caused and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 10:56 UTC | Major incident: Alerting and Dashboard/App Loading Issues on AWS US East (this change) | major |

All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia167378b31a457 · Markdown: https://rewindex.com/change/ia167378b31a457.md · JSON: https://rewindex.com/api/v1/changes/ia167378b31a457 · Generated 2026-10-18T08:47:49.862Z