# Elastic Cloud: Major incident: Elastic Cloud - Email MFA Delivery Delays (Gmail)

**Summary:** Elastic Cloud reported a major incident causing delayed or failed email MFA code delivery for Gmail users, starting 2026-07-21 09:36 UTC and resolved 2026-07-23 16:37 UTC (2 days 7 h). Delays were mitigated on 07-21 23:10 UTC; customers could use registered TOTP/WebAuthn factors or “Log in with Google” as workarounds. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-21 09:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h34xvx67pp28](https://stspg.io/h34xvx67pp28)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/9hw1v7rnpwcg@2f4abd4d7f91
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elastic Cloud - Email MFA Delivery Delays (Gmail)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 09:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 16:37 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 09:36 UTC

```diff
+ We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
```

**7. Added: Update** (investigating) · 2026-07-21 10:56 UTC

```diff
+ Update: This incident is still ongoing and we are continuing to investigate. We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
```

**8. Added: Update** (investigating) · 2026-07-21 14:25 UTC

```diff
+ Update: This incident is still ongoing and we are continuing to investigate.
```

**9. Added: Update** (monitoring) · 2026-07-21 23:10 UTC

```diff
+ Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable.
```

**10. Added: Update** (resolved) · 2026-07-23 16:37 UTC

```diff
+ Delivery delays have been resolved, MFA email delivery is fully functional for all customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 09:36 UTC | Major incident: Elastic Cloud - Email MFA Delivery Delays (Gmail) (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia0e81ec2f2a3ba · Markdown: https://rewindex.com/change/ia0e81ec2f2a3ba.md · JSON: https://rewindex.com/api/v1/changes/ia0e81ec2f2a3ba · Generated 2026-10-18T02:54:57.592Z