# Dialpad: Major incident: Some customers may be experiencing issues accessing Workforce Management administration page

**Summary:** Some Dialpad customers had trouble accessing the Workforce Management administration page during a major-impact incident from 2025-06-10 18:36 UTC to 2025-06-10 22:22 UTC, lasting 3 h 45 min. Dialpad implemented a fix and monitored results before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-10 18:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rzt9bsjs3f0z](https://stspg.io/rzt9bsjs3f0z)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/5g2st9sltwxp@4ea5f52e635c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers may be experiencing issues accessing Workforce Management administration page
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-10 18:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-10 22:22 UTC
```

**6. Added: Affected components**

```diff
+ Workforce Management
```

**7. Added: Update** (investigating) · 2025-06-10 18:36 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-06-10 19:23 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-06-10 21:10 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-06-10 22:22 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-10 18:36 UTC | Major incident: Some customers may be experiencing issues accessing Workforce Management administration page (this change) | outage |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia045b96823a683 · Markdown: https://rewindex.com/change/ia045b96823a683.md · JSON: https://rewindex.com/api/v1/changes/ia045b96823a683 · Generated 2026-10-18T02:28:35.974Z