# Sanity: Major incident: Issue with login via SSO/SAML

**Summary:** Sanity reported a major Authentication outage affecting SAML SSO account logins; email/password login was unaffected. It started at 2026-03-12 12:11 UTC and was resolved at 2026-03-12 13:49 UTC, lasting 1 h 38 min. A fix was implemented at 13:22 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-12 12:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cbh6jbt318gt](https://stspg.io/cbh6jbt318gt)
- [Company: Sanity](https://rewindex.com/company/sanity.md)
- Versions: before (none: first archived) → after incident\_version:206/znwtn30v58nj@174d38f5efb0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with login via SSO/SAML
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-12 12:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-12 13:49 UTC
```

**6. Added: Affected components**

```diff
+ Authentication
```

**7. Added: Update** (investigating) · 2026-03-12 12:11 UTC

```diff
+ We are currently investigating an issue with account logins via SAML SSO. This is not affecting the email/password login flow.
```

**8. Added: Update** (investigating) · 2026-03-12 12:29 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-03-12 12:49 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2026-03-12 13:14 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (identified) · 2026-03-12 13:19 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**12. Added: Update** (monitoring) · 2026-03-12 13:22 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**13. Added: Update** (resolved) · 2026-03-12 13:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-12 12:11 UTC | Major incident: Issue with login via SSO/SAML (this change) | outage |

All Sanity changes: [timeline](https://rewindex.com/company/sanity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia02670a17d9712 · Markdown: https://rewindex.com/change/ia02670a17d9712.md · JSON: https://rewindex.com/api/v1/changes/ia02670a17d9712 · Generated 2026-10-18T00:39:15.620Z