# Matillion: Major incident: Login Issues with Matillion Hub

**Summary:** Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 10:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s1mscycyv86z](https://stspg.io/s1mscycyv86z)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/hnp0mvs3303h@d53264bc887a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login Issues with Matillion Hub
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 10:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 12:31 UTC
```

**6. Added: Affected components**

```diff
+ Hub
```

**7. Added: Update** (monitoring) · 2025-10-20 10:13 UTC

```diff
+ Starting from approximately 08:00 BST, some customers may experience errors or been unable to log in to the Matillion Hub. We are investigating this and partial service has been restored currently
```

**8. Added: Update** (monitoring) · 2025-10-20 11:01 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (monitoring) · 2025-10-20 11:15 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (monitoring) · 2025-10-20 12:03 UTC

```diff
+ We are continue to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-10-20 12:31 UTC

```diff
+ This incident is now resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 10:13 UTC | Major incident: Login Issues with Matillion Hub (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9fe89ac935cdf0 · Markdown: https://rewindex.com/change/i9fe89ac935cdf0.md · JSON: https://rewindex.com/api/v1/changes/i9fe89ac935cdf0 · Generated 2026-10-18T03:55:45.985Z