# Salesforce: Major incident: Service Disruption: Platform

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-05 10:30 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.salesforce.com/incidents/20004410](https://status.salesforce.com/incidents/20004410)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004410@1f89f72a35a9
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Platform](https://rewindex.com/company/salesforce/incidents/20004410.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Platform
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-05 10:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-05 12:00 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Platform
```

**7. Added: Update** (update) · 2026-09-05 11:46 UTC

```diff
+ We isolated the issue and are working to find the best path to resolution.  We will provide an update in 30 minutes or sooner if we have more information.
```

**8. Added: Update** (resolved) · 2026-09-05 12:24 UTC

```diff
+ We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-05 10:30 UTC | Major incident: Service Disruption: Platform (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9fa6d920ecc166 · Markdown: https://rewindex.com/change/i9fa6d920ecc166.md · JSON: https://rewindex.com/api/v1/changes/i9fa6d920ecc166 · Generated 2026-10-18T09:34:20.437Z