# Doppler: Critical incident: Unable to connect to the Doppler dashboard and API

**Summary:** Doppler reported a critical outage preventing connections to its API (api.doppler.com) and Dashboard (dashboard.doppler.com), starting at 2021-12-22 16:50 UTC. A fix was implemented by 2021-12-22 16:54 UTC, and the incident was resolved at 2021-12-22 17:08 UTC; the computed duration was 17 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-12-22 16:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z7c3l6trcrb3](https://stspg.io/z7c3l6trcrb3)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/gzdznn7xklkm@d4c1b8c44510
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to connect to the Doppler dashboard and API
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-22 16:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-22 17:08 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (investigating) · 2021-12-22 16:50 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2021-12-22 16:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2021-12-22 17:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-22 16:50 UTC | Critical incident: Unable to connect to the Doppler dashboard and API (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9f8d4e9e59e984 · Markdown: https://rewindex.com/change/i9f8d4e9e59e984.md · JSON: https://rewindex.com/api/v1/changes/i9f8d4e9e59e984 · Generated 2026-10-18T02:54:58.797Z