# Typeform: Major incident: Typeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side"

**Summary:** Typeform reported a major incident preventing access to Workspaces, with users seeing “Sorry, there's a problem on our side.” It started at 2024-10-07 14:04 UTC and was resolved at 2024-10-07 15:19 UTC, lasting 1 h 15 min; Typeform implemented a fix and said it would investigate the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-07 14:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kcbwfgk5wgz0](https://stspg.io/kcbwfgk5wgz0)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/zdrg6m6zqxwr@3c146a7b5a38
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side"
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-07 14:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-07 15:19 UTC
```

**6. Added: Affected components**

```diff
+ Form templates, Workspaces, Teams & Templates - Form templates
```

**7. Added: Update** (identified) · 2024-10-07 14:04 UTC

```diff
+ We have identified errors impacting our Workspaces. Users navigating workspaces may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 801450 | INC-66
```

**8. Added: Update** (resolved) · 2024-10-07 15:19 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-07 14:04 UTC | Major incident: Typeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side" (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9f4e1eb3ea9913 · Markdown: https://rewindex.com/change/i9f4e1eb3ea9913.md · JSON: https://rewindex.com/api/v1/changes/i9f4e1eb3ea9913 · Generated 2026-10-18T02:27:13.121Z