# Confluent: Major incident: Confluent Cloud Service Outage

**Summary:** Confluent reported a major Confluent Cloud outage starting 2026-02-03 21:33 UTC, resolved 2026-02-04 00:48 UTC (3 h 14 min). A networking configuration change in us-west-2 caused intermittent client connectivity and disruptions affecting Kafka, Flink, Metrics API, Logging, Provisioning, and Authentication; Confluent reverted the change and reported normal operations. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-03 21:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mhqtfmg5dqmp](https://stspg.io/mhqtfmg5dqmp)
- [Company: Confluent](https://rewindex.com/company/confluent.md)
- Versions: before (none: first archived) → after incident\_version:139/68qx82dggmlj@9b7c0c1c4a34
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Confluent Cloud Service Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-03 21:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-04 00:48 UTC
```

**6. Added: Affected components**

```diff
+ Confluent Cloud
```

**7. Added: Update** (investigating) · 2026-02-03 21:33 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-02-03 23:25 UTC

```diff
+ We’ve identified the cause of the connection issues and are reverting a recent configuration change. Service stability is improving as the rollback progresses. We’ll continue monitoring and provide an update once all services are confirmed restored.
```

**9. Added: Update** (monitoring) · 2026-02-04 00:08 UTC

```diff
+ Confluent has identified the cause of the issue and reverted the related configuration change. During the incident, some Kafka clusters experienced intermittent connectivity issues, and some control plane services, including metrics, logging, authentication, and new cluster provisioning, were briefly impacted. The issue has been mitigated, services are stable, and we continue to monitor.
```

**10. Added: Update** (resolved) · 2026-02-04 00:48 UTC

```diff
+ The issue has been resolved and services are operating normally. The root cause was a networking configuration change in the us-west-2 region that caused client connection issues starting at approximately 21:33 UTC, resulting in intermittent service disruption across several Confluent Cloud services, including Kafka, Flink, Metrics API, Logging, Provisioning, and Authentication. The change was reverted, and as of 00:20 UTC, services have been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-03 21:33 UTC | Major incident: Confluent Cloud Service Outage (this change) | outage |

All Confluent changes: [timeline](https://rewindex.com/company/confluent/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9f1d140e410577 · Markdown: https://rewindex.com/change/i9f1d140e410577.md · JSON: https://rewindex.com/api/v1/changes/i9f1d140e410577 · Generated 2026-10-18T02:55:35.724Z