# Cloudinary: Major incident: Increased Error Rates – EU Region

**Summary:** Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 09:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vbdp2h847d12](https://stspg.io/vbdp2h847d12)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/ypl5dzvbl3q7@42530dab6256
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased Error Rates – EU Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 09:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 14:33 UTC
```

**6. Added: Affected components**

```diff
+ EU Datacenter - Media Transformation API - EU, EU Datacenter - Upload API - EU, Media Delivery, Media Transformation API - EU, Upload API - EU
```

**7. Added: Update** (identified) · 2026-09-28 09:58 UTC

```diff
+ We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
```

**8. Added: Update** (monitoring) · 2026-09-28 10:08 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-28 14:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 09:58 UTC | Major incident: Increased Error Rates – EU Region (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9e3b334bcee92d · Markdown: https://rewindex.com/change/i9e3b334bcee92d.md · JSON: https://rewindex.com/api/v1/changes/i9e3b334bcee92d · Generated 2026-10-17T23:52:31.484Z