# Salesforce: Major incident: Heroku Retroactive Service Disruption: Platform API

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-19 13:23 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004151](https://status.salesforce.com/incidents/20004151)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004151@496e3f710729
- Change 1 of 1 for this incident

Incident page (full timeline): [Heroku Retroactive Service Disruption: Platform API](https://rewindex.com/company/salesforce/incidents/20004151.md)
## What changed

**1. Added: Title**

```diff
+ Heroku Retroactive Service Disruption: Platform API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 13:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-19 17:31 UTC
```

**6. Added: Affected components**

```diff
+ 12 instances, Platform API
```

**7. Added: Update** (update) · 2026-06-19 19:09 UTC

```diff
+ We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 13:23 UTC | Major incident: Heroku Retroactive Service Disruption: Platform API (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9d9eab0b22b00e · Markdown: https://rewindex.com/change/i9d9eab0b22b00e.md · JSON: https://rewindex.com/api/v1/changes/i9d9eab0b22b00e · Generated 2026-10-18T11:25:23.085Z