# LlamaIndex: Critical incident: Currently down in EU and NA

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-03-01 13:31 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/r99bpmdybdby](https://stspg.io/r99bpmdybdby)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/t71q3vg6zm0l@a20ae8e1c6fe
- Change 1 of 1 for this incident

Incident page (full timeline): [Currently down in EU and NA](https://rewindex.com/company/llamaindex/incidents/t71q3vg6zm0l.md)
## What changed

**1. Added: Title**

```diff
+ Currently down in EU and NA
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-01 13:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-01 16:24 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaParse, LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaParse, LlamaParse API
```

**7. Added: Update** (investigating) · 2026-03-01 13:31 UTC

```diff
+ We are currently investigating the issue
```

**8. Added: Update** (investigating) · 2026-03-01 13:52 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-03-01 13:53 UTC

```diff
+ We have identified the issue, EU is now back online, US will be soon up.
```

**10. Added: Update** (monitoring) · 2026-03-01 14:23 UTC

```diff
+ We have identify the issue and deploy a fix. Service are going back to normal progressively
```

**11. Added: Update** (monitoring) · 2026-03-01 14:28 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2026-03-01 16:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-01 13:31 UTC | Critical incident: Currently down in EU and NA (this change) | critical |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9d1ae8290c7ef0 · Markdown: https://rewindex.com/change/i9d1ae8290c7ef0.md · JSON: https://rewindex.com/api/v1/changes/i9d1ae8290c7ef0 · Generated 2026-10-20T00:01:05.165Z