# Omni Analytics: Critical incident: Omni pages not accessible

**Summary:** Omni Analytics pages in EastUsa were inaccessible during a critical incident from 2025-09-08 17:57 UTC to 2025-09-08 19:15 UTC, lasting 1 h 18 min. A recent code change generated unexpectedly large database queries that saturated CPU resources, causing query timeouts and connection failures; Omni reverted the change and resolved the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-08 17:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m0jr9x0xyk01](https://stspg.io/m0jr9x0xyk01)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/l0g47s73n270@b5ec01a16d55
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Omni pages not accessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-08 17:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-08 19:15 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (investigating) · 2025-09-08 17:57 UTC

```diff
+ Our monitoring picked up a spike in errors and we have begun getting reports from users. The team is investigating on highest priority
```

**8. Added: Update** (identified) · 2025-09-08 18:02 UTC

```diff
+ We have identified the source of the issue and are in the process of rapidly reverting a change to resolve.
```

**9. Added: Update** (identified) · 2025-09-08 18:29 UTC

```diff
+ We have completed rolling out the mitigation for this incident and are now in the monitoring phase.
```

**10. Added: Update** (resolved) · 2025-09-08 19:15 UTC

```diff
+ We are now considering this incident resolved. A recent code change generated unexpectedly large database queries that saturated CPU resources, leading to query timeouts and subsequent connection failures. We initiated a rapid rollback once the cause was identified. Since mitigating we have reverted the change and are working to prevent similar issues in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-08 17:57 UTC | Critical incident: Omni pages not accessible (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9d0682b6dcdfaf · Markdown: https://rewindex.com/change/i9d0682b6dcdfaf.md · JSON: https://rewindex.com/api/v1/changes/i9d0682b6dcdfaf · Generated 2026-10-18T01:30:32.715Z