# Courier: Major incident: Courier Inbox FetchMessages Connectivity Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-10-10 16:46 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/cwdfmjhgyh73](https://stspg.io/cwdfmjhgyh73)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/46l7xg06nqrv@b8930491e237
- Change 1 of 1 for this incident

Incident page (full timeline): [Courier Inbox FetchMessages Connectivity Issues](https://rewindex.com/company/courier/incidents/46l7xg06nqrv.md)
## What changed

**1. Added: Title**

```diff
+ Courier Inbox FetchMessages Connectivity Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-10 16:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-11 02:33 UTC
```

**6. Added: Affected components**

```diff
+ Courier - Courier Inbox, Courier Inbox, Courier - Web Application
```

**7. Added: Update** (investigating) · 2024-10-10 15:38 UTC

```diff
+ The Courier Team is investigating an issue related to Inbox fetching messages in the component.
```

**8. Added: Update** (identified) · 2024-10-10 16:30 UTC

```diff
+ The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.
```

**9. Added: Update** (monitoring) · 2024-10-10 16:46 UTC

```diff
+ Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox
```

**10. Added: Update** (monitoring) · 2024-10-10 17:50 UTC

```diff
+ We are continuing to gather a list of impacted messages to backfill impacted Inbox components.
```

**11. Added: Update** (monitoring) · 2024-10-10 18:06 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (monitoring) · 2024-10-10 19:07 UTC

```diff
+ The team has gathered impacted messages and is running tests before a release.
```

**13. Added: Update** (monitoring) · 2024-10-10 20:51 UTC

```diff
+ The team has initiated backlogging the impacted Inbox messages.
```

**14. Added: Update** (resolved) · 2024-10-11 02:33 UTC

```diff
+ Inbox connectivity issues resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-10 16:46 UTC | Major incident: Courier Inbox FetchMessages Connectivity Issues (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9cdd7fe89b4699 · Markdown: https://rewindex.com/change/i9cdd7fe89b4699.md · JSON: https://rewindex.com/api/v1/changes/i9cdd7fe89b4699 · Generated 2026-10-20T00:00:50.051Z