# RevenueCat: Major incident: Apple Store Kit 2 partial outage

**Summary:** RevenueCat reported a major Apple Store Kit 2 partial outage starting 2025-09-23 21:30 UTC, resolved at 2025-09-23 22:15 UTC after 45 min. Receipt validation calls returned 5xx errors; RevenueCat enabled mitigations to keep customer purchases uninterrupted and reported that errors had stopped. Apple acknowledged the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-23 21:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z9zf0xsy3x01](https://stspg.io/z9zf0xsy3x01)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)
- Versions: before (none: first archived) → after incident\_version:205/j5vmwbr64sr9@4a85e39a1e39
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Apple Store Kit 2 partial outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-23 21:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-23 22:15 UTC
```

**6. Added: Affected components**

```diff
+ Apple Receipt Server, App Store Receipt Servers - Apple Receipt Server
```

**7. Added: Update** (investigating) · 2025-09-23 20:16 UTC

```diff
+ We are getting 5xx errors when calling Apple Store Kit 2 to validate receipts. We have enabled mitigations to keep customer purchases uninterrupted and we are investigating the issue.  Apple has acknowledged the incident.
```

**8. Added: Update** (monitoring) · 2025-09-23 21:30 UTC

```diff
+ We have stopped getting errors from Apple Store Kit 2 and the service is operational. We will continue monitoring all the systems.
```

**9. Added: Update** (resolved) · 2025-09-23 22:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-23 21:30 UTC | Major incident: Apple Store Kit 2 partial outage (this change) | outage |

All RevenueCat changes: [timeline](https://rewindex.com/company/revenuecat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9c99177310d87f · Markdown: https://rewindex.com/change/i9c99177310d87f.md · JSON: https://rewindex.com/api/v1/changes/i9c99177310d87f · Generated 2026-10-18T01:00:25.538Z