# Elastic Cloud: Major incident: Degraded Performance: Cloud Provisioning Delays

**Summary:** Elastic Cloud reported major provisioning delays affecting new deployments, scaling, and maintenance-related instance relocations due to an external container image provider’s slowness; existing running deployments were unaffected. It started at 2026-09-23 14:04 UTC and resolved at 2026-09-23 16:03 UTC, lasting 1 h 58 min. Customers could retry failed plan changes as mitigation. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-23 14:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/55k4nwc1pqw7](https://stspg.io/55k4nwc1pqw7)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/kmq4mltg7q61@871adf6dfb27
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Performance: Cloud Provisioning Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 14:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 16:03 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 14:04 UTC

```diff
+ We are currently experiencing delays in provisioning new cloud resources due to slowness with an external container image provider. This may result in delays when creating new deployments, scaling existing ones, or relocating instances affected by infrastructure maintenance. As mitigation, you can try re-running failed plan changes. Existing running deployments are not impacted. Our team is actively monitoring the situation and working to mitigate the issue. We will provide an update in the next 12 hours.
```

**7. Added: Update** (resolved) · 2026-09-23 16:03 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 14:04 UTC | Major incident: Degraded Performance: Cloud Provisioning Delays (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9c0aea83d7aa90 · Markdown: https://rewindex.com/change/i9c0aea83d7aa90.md · JSON: https://rewindex.com/api/v1/changes/i9c0aea83d7aa90 · Generated 2026-10-18T02:29:08.686Z