# Bandwidth: Major incident: Japan outbound calling incident

> Major incident: Japan outbound calling incident. Detected 2026-10-20 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i9bd58d338569c7
Last updated: 2026-10-20T22:33:01Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-20 22:29 UTC · Detected: 2026-10-20 22:33 UTC
- [Source: https://stspg.io/xwmvmnxz54ww](https://stspg.io/xwmvmnxz54ww)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/ys57dfmh5fr8@dd5d2465fa64
- Change 1 of 5 for this incident

Incident page (full timeline): [Japan outbound calling incident](https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8.md)
## What changed

**1. Added: Title**

```diff
+ Japan outbound calling incident
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 22:29 UTC
```

**5. Added: Affected components**

```diff
+ Japan Calling Services - Outbound Calling- Japan, Outbound Calling- Japan
```

**6. Added: Update** (investigating) · 2026-10-20 22:29 UTC

```diff
+ Bandwidth teams are investigating outbound Japan based calls that may not complete as expected at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 22:29 UTC | Major incident: Japan outbound calling incident (this change) | outage |
| 2026-10-21 00:23 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/r2c629ecb38e44f.md) | Normal progress |
| 2026-10-21 09:43 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/raf99e8353dfefb.md) | Normal progress |
| 2026-10-21 13:43 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/re91d4a4ffd2749.md) | Rewrite: impact downgraded |
| 2026-10-22 07:33 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/rdfa10b057af48c.md) | Normal progress |

Next: [change](https://rewindex.com/change/r2c629ecb38e44f.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Japan outbound calling incident on Bandwidth’s status page, changed 2026-10-20 22:29 UTC (change 1 of 5).

- Canonical URL: https://rewindex.com/change/i9bd58d338569c7
- Citation: Bandwidth, “Major incident: Japan outbound calling incident” (2026-10-20 22:29 UTC). Archived by Rewindex: https://rewindex.com/change/i9bd58d338569c7 (CC BY 4.0).
- Markdown link: `[Bandwidth: Major incident: Japan outbound calling incident (2026-10-20)](https://rewindex.com/change/i9bd58d338569c7)`


---
Canonical: https://rewindex.com/change/i9bd58d338569c7 · Markdown: https://rewindex.com/change/i9bd58d338569c7.md · JSON: https://rewindex.com/api/v1/changes/i9bd58d338569c7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:18.575Z