# Canva: Critical incident: Users may experience a 503 error message when accessing canva.com.

**Summary:** Canva reported a critical incident in which users could encounter a 503 error when accessing canva.com. It started at 2026-03-11 23:28 UTC and was resolved at 2026-03-12 00:06 UTC, lasting 37 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-11 23:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nz8zfy87n1vn](https://stspg.io/nz8zfy87n1vn)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/4lzkf9vm5d74@2eae2ba44d17
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may experience a 503 error message when accessing canva.com.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-11 23:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-12 00:06 UTC
```

**6. Added: Update** (investigating) · 2026-03-11 23:28 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (resolved) · 2026-03-12 00:06 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-11 23:28 UTC | Critical incident: Users may experience a 503 error message when accessing canva.com. (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9b6d69f2125669 · Markdown: https://rewindex.com/change/i9b6d69f2125669.md · JSON: https://rewindex.com/api/v1/changes/i9b6d69f2125669 · Generated 2026-10-18T02:55:22.877Z