# Statsig: Major incident: Issues for Server SDKs in US-EAST and US-WEST

**Summary:** Statsig reported a major incident affecting Server SDK initialization and update syncing in US-EAST and US-WEST, with increased error rates on the Config Delivery API. It started at 2026-01-24 00:00 UTC and was resolved at 2026-01-24 01:23 UTC, lasting 1 h 23 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-24 00:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7bhlg10vz7bp](https://stspg.io/7bhlg10vz7bp)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/wc2z8zc0pwyn@f7fd00746822
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues for Server SDKs in US-EAST and US-WEST
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-24 00:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-24 01:23 UTC
```

**6. Added: Affected components**

```diff
+ Config Delivery API - US East 1, Config Delivery API - US West 1, US East 1, US West 1
```

**7. Added: Update** (investigating) · 2026-01-24 00:00 UTC

```diff
+ We’ve identified increased error rates for Server SDKs initializing/syncing updates in the US-EAST and US-WEST regions starting around 16:00 PST. We are actively investigating the issue.
```

**8. Added: Update** (resolved) · 2026-01-24 01:23 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-24 00:00 UTC | Major incident: Issues for Server SDKs in US-EAST and US-WEST (this change) | outage |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9b14d5b149f5de · Markdown: https://rewindex.com/change/i9b14d5b149f5de.md · JSON: https://rewindex.com/api/v1/changes/i9b14d5b149f5de · Generated 2026-10-18T02:31:38.595Z