# Grammarly: Critical incident: We're experiencing a service interruption

**Summary:** Grammarly reported a critical service interruption affecting Grammarly Editor, with some users unable to log in or create accounts and slower loading. The incident ran from 2025-01-23 14:41 UTC to 2025-01-23 15:48 UTC, lasting 1 h 7 min. Grammarly implemented a fix and confirmed service was back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-23 14:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/459789mmmvqp](https://stspg.io/459789mmmvqp)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/7y143wgmv9s6@5815f447dd54
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We're experiencing a service interruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-23 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-23 15:48 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor
```

**7. Added: Update** (investigating) · 2025-01-23 14:41 UTC

```diff
+ We’re investigating reports of issues that affect our service. We apologize for any inconvenience and will provide updates as they become available.
```

**8. Added: Update** (investigating) · 2025-01-23 15:04 UTC

```diff
+ We are currently experiencing service interruptions. Some users may have difficulty logging in or creating accounts, and Grammarly may be slower to load than usual. Please rest assured that our team is actively investigating the issue, and we will provide updates as they become available.
```

**9. Added: Update** (monitoring) · 2025-01-23 15:10 UTC

```diff
+ We’ve implemented a fix for this issue, and the service is back to normal. We plan to monitor it for a short while to ensure that no further interruptions ensue.
```

**10. Added: Update** (monitoring) · 2025-01-23 15:42 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-01-23 15:48 UTC

```diff
+ We’ve implemented a fix and confirmed that the issue is resolved. The service is back to normal. We apologize for the interruption!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-23 14:41 UTC | Critical incident: We're experiencing a service interruption (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9b1075ff87d8a1 · Markdown: https://rewindex.com/change/i9b1075ff87d8a1.md · JSON: https://rewindex.com/api/v1/changes/i9b1075ff87d8a1 · Generated 2026-10-18T02:54:45.132Z