# GitLab: Major incident: Elevated 5xx Errors on GitLab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-12 21:04 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0395f91cc37505204a4a97](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0395f91cc37505204a4a97)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a0395f91cc37505204a4a97@196cc9a21c98
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated 5xx Errors on GitLab.com](https://rewindex.com/company/gitlab/incidents/6a0395f91cc37505204a4a97.md)
## What changed

**1. Added: Title**

```diff
+ Elevated 5xx Errors on GitLab.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-12 21:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-12 21:33 UTC
```

**6. Added: Affected components**

```diff
+ CI/CD, Git Operations, Website
```

**7. Added: Update** (investigating) · 2026-05-12 21:04 UTC

```diff
+ We are seeing an increase in 5xx errors on GitLab.com and are investigating the issue. User may experience issues on GitLab.com. We will provide updates as we have them.
```

**8. Added: Update** (identified) · 2026-05-12 21:22 UTC

```diff
+ We have identified the issue as a frozen Gitaly node and are working to correct the issue.
```

**9. Added: Update** (resolved) · 2026-05-12 21:33 UTC

```diff
+ This issue has resolved and error rates have returned to normal. More information can be found in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22107
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-12 21:04 UTC | Major incident: Elevated 5xx Errors on GitLab.com (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9acab68ea9edfa · Markdown: https://rewindex.com/change/i9acab68ea9edfa.md · JSON: https://rewindex.com/api/v1/changes/i9acab68ea9edfa · Generated 2026-10-18T10:23:40.554Z