# Coda: Major incident: Problems loading, creating docs

**Summary:** Coda reported a major outage affecting doc loading and creation across API, Doc List, and Docs. It started at 2020-04-08 20:58 UTC and was resolved at 2020-04-08 21:51 UTC, lasting 53 min; a fix was implemented and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-04-08 20:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/m0jps6njv59p](http://stspg.io/m0jps6njv59p)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/x4jskckntd6r@a6ab8f9cd374
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Problems loading, creating docs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-08 20:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-08 21:51 UTC
```

**6. Added: Affected components**

```diff
+ API, Doc List, Docs
```

**7. Added: Update** (investigating) · 2020-04-08 20:58 UTC

```diff
+ We are currently investigating an issue loading and creating docs.
```

**8. Added: Update** (identified) · 2020-04-08 21:09 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2020-04-08 21:40 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2020-04-08 21:49 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2020-04-08 21:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-08 20:58 UTC | Major incident: Problems loading, creating docs (this change) | outage |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i99fd094be793ae · Markdown: https://rewindex.com/change/i99fd094be793ae.md · JSON: https://rewindex.com/api/v1/changes/i99fd094be793ae · Generated 2026-10-18T01:53:57.733Z