# Plaid: Major incident: Service Disruption Impacting Bank of America connections

**Summary:** Plaid reported a major disruption affecting Bank of America connections and API calls through Plaid, starting at 2026-09-26 03:40 UTC and resolved at 2026-09-26 05:15 UTC (1 h 34 min). Plaid stated that Bank of America was experiencing downtime impacting all channels and data recipients. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-26 03:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.plaid.com/incidents/01M3DWTA603F2C7HAXR4H69HMA](https://status.plaid.com/incidents/01M3DWTA603F2C7HAXR4H69HMA)
- [Company: Plaid](https://rewindex.com/company/plaid.md)
- Versions: before (none: first archived) → after incident\_version:298/01M3DWTA603F2C7HAXR4H69HMA@da4ec8b11f62
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Disruption Impacting Bank of America connections
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-26 03:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-26 05:15 UTC
```

**6. Added: Update** (investigating) · 2026-09-26 03:40 UTC

```diff
+ Bank of America is currently experiencing downtime impacting all channels and data recipients. API calls through Plaid are impacted. We will provide an update when Bank of America has resolved the issue.
```

**7. Added: Update** (resolved) · 2026-09-26 05:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-26 03:40 UTC | Major incident: Service Disruption Impacting Bank of America connections (this change) | outage |

All Plaid changes: [timeline](https://rewindex.com/company/plaid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9994ad687a5a9b · Markdown: https://rewindex.com/change/i9994ad687a5a9b.md · JSON: https://rewindex.com/api/v1/changes/i9994ad687a5a9b · Generated 2026-10-18T05:15:58.099Z