# Speechmatics: Major incident: Partial portal outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-27 13:36 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/wg37kxq9kbbx](https://stspg.io/wg37kxq9kbbx)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/jchj6gsz0yk3@a8d077fe6f40
- Change 1 of 1 for this incident

Incident page (full timeline): [Partial portal outage](https://rewindex.com/company/speechmatics/incidents/jchj6gsz0yk3.md)
## What changed

**1. Added: Title**

```diff
+ Partial portal outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-27 13:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-27 13:45 UTC
```

**6. Added: Affected components**

```diff
+ Portal (portal.speechmatics.com), portal.speechmatics.com
```

**7. Added: Update** (identified) · 2025-10-27 13:36 UTC

```diff
+ We have identified an issue affecting portal sign-ups and access of billing details in the portal.
```

**8. Added: Update** (resolved) · 2025-10-27 13:45 UTC

```diff
+ This incident has been resolved. Sign-ups and access of billing details in the portal should now be fully operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-27 13:36 UTC | Major incident: Partial portal outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i99542e7e25160b · Markdown: https://rewindex.com/change/i99542e7e25160b.md · JSON: https://rewindex.com/api/v1/changes/i99542e7e25160b · Generated 2026-10-19T21:43:53.112Z