# Rippling: Major incident: Rippling app crashes

**Summary:** Certain Rippling app pages, including the hiring flow and employee profiles, crashed in a major-impact incident from 2026-06-19 20:03 UTC to 2026-06-19 20:27 UTC, lasting 24 min. Rippling disabled the feature flag causing the issue and reported the app operational again at 20:07 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-19 20:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cwfbk7l0bkn9](https://stspg.io/cwfbk7l0bkn9)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/wpd6gnmffv4r@3826ff8eb778
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app crashes
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 20:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-19 20:27 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-06-19 20:03 UTC

```diff
+ We are investigating issues where certain pages in the Rippling app, like the hiring flow and employee profile pages, are crashing. We are working to mitigate the issues and investigate the root cause.
```

**8. Added: Update** (monitoring) · 2026-06-19 20:07 UTC

```diff
+ We discovered the root cause and have turned off a feature flag that was causing the issue. The issue is mitigated, and the Rippling app is operational again.
```

**9. Added: Update** (resolved) · 2026-06-19 20:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 20:03 UTC | Major incident: Rippling app crashes (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i987d3f76986b3c · Markdown: https://rewindex.com/change/i987d3f76986b3c.md · JSON: https://rewindex.com/api/v1/changes/i987d3f76986b3c · Generated 2026-10-18T02:29:26.197Z