# OpenAI: Major incident: Elevated errors affecting ChatGPT

**Summary:** OpenAI reported a major ChatGPT incident affecting conversation loading and continuation, Voice, and Work Mode. It started at 2026-07-19 14:49 UTC and resolved at 2026-07-19 17:05 UTC, lasting 2 h 15 min. OpenAI applied a mitigation and confirmed full recovery; the specific cause was not disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-19 14:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.openai.com/incidents/01KXXDNEAKEPRGFM661SBJJAM6](https://status.openai.com/incidents/01KXXDNEAKEPRGFM661SBJJAM6)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before (none: first archived) → after incident\_version:31/01KXXDNEAKEPRGFM661SBJJAM6@920bd29d1a77
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors affecting ChatGPT
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-19 14:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-19 17:05 UTC
```

**6. Added: Update** (investigating) · 2026-07-19 14:49 UTC

```diff
+ Some users are experiencing elevated errors when loading or continuing conversations in ChatGPT. We are investigating.
```

**7. Added: Update** (identified) · 2026-07-19 15:01 UTC

```diff
+ We have identified the cause of elevated errors affecting ChatGPT conversations, Voice, and Work Mode. We are applying mitigations and monitoring recovery.
```

**8. Added: Update** (monitoring) · 2026-07-19 15:04 UTC

```diff
+ We have applied the mitigation and are monitoring the recovery.
```

**9. Added: Update** (monitoring) · 2026-07-19 16:55 UTC

```diff
+ Service has been restored and we are continuing to monitor.
```

**10. Added: Update** (resolved) · 2026-07-19 17:05 UTC

```diff
+ All impacted services have now fully recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-19 14:49 UTC | Major incident: Elevated errors affecting ChatGPT (this change) | outage |

All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i984c6063578333 · Markdown: https://rewindex.com/change/i984c6063578333.md · JSON: https://rewindex.com/api/v1/changes/i984c6063578333 · Generated 2026-10-18T02:31:44.859Z