# Logz.io: Critical incident: Some Log Shippers are no longer sending log data for a portion of Accounts

**Summary:** Logz.io reported a critical Logs Ingestion outage: some log shippers failed to send data for a portion of accounts. It started at 2025-07-09 15:52 UTC and was resolved at 2025-07-09 15:59 UTC, with a computed duration of 6 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-09 15:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9cn4c3h3hf5g](https://stspg.io/9cn4c3h3hf5g)
- [Company: Logz.io](https://rewindex.com/company/logz-io.md)
- Versions: before (none: first archived) → after incident\_version:281/yvbxkrdkdkj4@75bcecb090ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Log Shippers are no longer sending log data for a portion of Accounts
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-09 15:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-09 15:59 UTC
```

**6. Added: Affected components**

```diff
+ Logs Ingestion
```

**7. Added: Update** (investigating) · 2025-07-09 15:52 UTC

```diff
+ We are currently Investigating an Issue with effecting some log shippers failing to send data to logzio
```

**8. Added: Update** (resolved) · 2025-07-09 15:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-09 15:52 UTC | Critical incident: Some Log Shippers are no longer sending log data for a portion of Accounts (this change) | outage |

All Logz.io changes: [timeline](https://rewindex.com/company/logz-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9809d31b9b45fb · Markdown: https://rewindex.com/change/i9809d31b9b45fb.md · JSON: https://rewindex.com/api/v1/changes/i9809d31b9b45fb · Generated 2026-10-18T03:29:12.067Z