# Drata: Major incident: Cron service degraded

**Summary:** Drata reported major cron service degradation affecting background tasks that flag expired reports, update approval statuses, apply policies, and recalculate control readiness, potentially leaving compliance data stale. It started at 2026-09-24 18:56 UTC and was resolved at 2026-09-25 16:37 UTC, lasting 21 h 40 min; a fix was deployed and monitored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-24 18:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6bv6bkkkwrvs](https://stspg.io/6bv6bkkkwrvs)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/1rx4nl604n3y@f6e96838c56f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cron service degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-24 18:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-25 16:37 UTC
```

**6. Added: Update** (investigating) · 2026-09-24 18:56 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-09-24 18:57 UTC

```diff
+ We have identified an issue in one of our cron services. We are actively working on a fix.
```

**8. Added: Update** (investigating) · 2026-09-24 21:56 UTC

```diff
+ Engineering Team is actively investigating this issue.
```

**9. Added: Update** (investigating) · 2026-09-24 22:18 UTC

```diff
+ We have identified the root cause of the cron service degradation and are working to deploy fix. The cron service that was impacted automatically runs background tasks that keep compliance data fresh. It flags expired reports, updates approval statuses when deadlines hit, applies new policies, and recalculates control readiness.
```

**10. Added: Update** (investigating) · 2026-09-24 23:10 UTC

```diff
+ Fix has been deployed. We will be monitoring the next cron run to ensure incident has been fully resolved. The next cron run is scheduled for 11:00 UTC
```

**11. Added: Update** (monitoring) · 2026-09-24 23:11 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2026-09-25 16:37 UTC

```diff
+ The incident is resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-24 18:56 UTC | Major incident: Cron service degraded (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i97765a2714f275 · Markdown: https://rewindex.com/change/i97765a2714f275.md · JSON: https://rewindex.com/api/v1/changes/i97765a2714f275 · Generated 2026-10-18T02:31:50.435Z