# Ably: Major incident: Ably documentation pages - ably.com/docs

**Summary:** Ably reported a major outage affecting access to documentation at ably.com/docs from 2026-09-07 11:25 UTC to 2026-09-07 11:32 UTC, lasting 7 min. Realtime services were unaffected; a fix was implemented at 11:28 UTC, and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-07 11:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1sy4h3lcnqzw](https://stspg.io/1sy4h3lcnqzw)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/lhfy7fh5hjs9@90f8c8830b58
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ably documentation pages - ably.com/docs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-07 11:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-07 11:32 UTC
```

**6. Added: Affected components**

```diff
+ Ably Website
```

**7. Added: Update** (investigating) · 2026-09-07 11:25 UTC

```diff
+ Customers may be experiencing issues viewing documentation pages on our website ably.com/docs. Our realtime services are not affected by this issue at this time.
```

**8. Added: Update** (monitoring) · 2026-09-07 11:28 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-07 11:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-07 11:25 UTC | Major incident: Ably documentation pages - ably.com/docs (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9711157a4c6882 · Markdown: https://rewindex.com/change/i9711157a4c6882.md · JSON: https://rewindex.com/api/v1/changes/i9711157a4c6882 · Generated 2026-10-18T03:33:50.171Z