# Discord: Major incident: User Profile Errors

**Summary:** Discord reported a major incident preventing some users from updating their user profile, starting at 2026-04-19 02:37 UTC and resolved at 2026-04-19 03:52 UTC, lasting 1 h 14 min. A fix was implemented by 2026-04-19 03:41 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-19 02:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jvy2q3ghtcyn](https://stspg.io/jvy2q3ghtcyn)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/g904ygw2n408@886cf5c3a9a7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ User Profile Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-19 02:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-19 03:52 UTC
```

**6. Added: Update** (investigating) · 2026-04-19 02:37 UTC

```diff
+ We're investigating an issue where some users may be unable to update their user profile.
```

**7. Added: Update** (monitoring) · 2026-04-19 03:41 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2026-04-19 03:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-19 02:37 UTC | Major incident: User Profile Errors (this change) | outage |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9689ca3100244b · Markdown: https://rewindex.com/change/i9689ca3100244b.md · JSON: https://rewindex.com/api/v1/changes/i9689ca3100244b · Generated 2026-10-18T02:31:33.962Z