# RudderStack: Critical incident: Ingestion was impacted for customers on the Enterprise, Growth, Starter, and Pro tiers in the US region.

**Summary:** RudderStack reported a critical US data ingestion outage affecting Enterprise, Growth, Starter, and Pro tiers, starting 2025-11-18 15:32 UTC and lasting 6 min, with resolution recorded at 2025-11-18 15:39 UTC. The vendor attributed the disruption to an intermittent Cloudflare issue affecting a backend component and said mobile/web SDK events would be retried. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 15:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pgs6v92zsfm8](https://stspg.io/pgs6v92zsfm8)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/hf4vdqw89965@62394d2d9966
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion was impacted for customers on the Enterprise, Growth, Starter, and Pro tiers in the US region.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 15:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:39 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2025-11-18 15:32 UTC

```diff
+ This incident is impacting customers on our Growth, Starter, and Enterprise plans in the US region. Our team is actively investigating the issue. We’ll provide further updates as soon as we have more information. Start time: 15:17UTC
```

**8. Added: Update** (monitoring) · 2025-11-18 15:37 UTC

```diff
+ The issue was fully resolved at 15:32UTC, and we are no longer seeing any errors. Events related to mobile/web SDK will be retried. We are currently monitoring the system to ensure full stability.
```

**9. Added: Update** (resolved) · 2025-11-18 15:39 UTC

```diff
+ The data ingestion issue impacting Enterprise, Growth, Starter and Pro tier customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 15:32 UTC | Critical incident: Ingestion was impacted for customers on the Enterprise, Growth, Starter, and Pro tiers in the US region. (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i96351c8befcb1d · Markdown: https://rewindex.com/change/i96351c8befcb1d.md · JSON: https://rewindex.com/api/v1/changes/i96351c8befcb1d · Generated 2026-10-18T02:28:17.686Z