# JFrog: Major incident: JFrog Connect partial disruption with subset of devices appearing offline

**Summary:** JFrog Connect had a major partial disruption causing some devices to appear offline or disconnected in the dashboard, starting 2025-12-22 08:51 UTC and lasting 47 h 52 min. It was resolved at 2025-12-24 08:44 UTC after engineers applied a fix and verified all devices were reporting status accurately. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-12-22 08:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cw3y2y2g0hbq](https://stspg.io/cw3y2y2g0hbq)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/my1y5rt4gdx4@d57a0e62e2f9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Connect partial disruption with subset of devices appearing offline
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-22 08:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-24 08:44 UTC
```

**6. Added: Affected components**

```diff
+ JFrog Connect
```

**7. Added: Update** (investigating) · 2025-12-22 08:51 UTC

```diff
+ JFrog Engineers are currently investigating an issue causing some devices to appear as offline or disconnected in the dashboard.  Our engineering team is actively working on the resolution. Service functionality remains a priority and we will provide a follow-up as soon as we have more information. We apologize for the interruption.
```

**8. Added: Update** (resolved) · 2025-12-24 08:44 UTC

```diff
+ JFrog engineers have applied the fix and all devices are verified to be reporting status accurately.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-22 08:51 UTC | Major incident: JFrog Connect partial disruption with subset of devices appearing offline (this change) | degradation |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i961b3d93d79ecd · Markdown: https://rewindex.com/change/i961b3d93d79ecd.md · JSON: https://rewindex.com/api/v1/changes/i961b3d93d79ecd · Generated 2026-10-18T02:54:44.619Z