# Cribl: Major incident: Volume drop in Insights Metrics post 4.17.1 Upgrade

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-04-22 22:18 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/sfvvqxtzskym](https://stspg.io/sfvvqxtzskym)
- [Company: Cribl](https://rewindex.com/company/cribl.md)
- Versions: before (none: first archived) → after incident\_version:731/0vs3mm5stfth@1878a82db880
- Change 1 of 1 for this incident

Incident page (full timeline): [Volume drop in Insights Metrics post 4.17.1 Upgrade](https://rewindex.com/company/cribl/incidents/0vs3mm5stfth.md)
## What changed

**1. Added: Title**

```diff
+ Volume drop in Insights Metrics post 4.17.1 Upgrade
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-22 22:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-23 18:59 UTC
```

**6. Added: Update** (investigating) · 2026-04-22 22:18 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-04-22 22:19 UTC

```diff
+ We are currently investigating an issue where some metrics in Insights are appearing incomplete. Customer data remains secure and unaffected. We are working toward a resolution and will provide the next update at the top of the hour.
```

**8. Added: Update** (investigating) · 2026-04-22 22:19 UTC

```diff
+ We are currently investigating an issue where some metrics in Insights are appearing incomplete. Customer data remains secure and unaffected. We are working toward a resolution and will provide the next update at the top of the hour.
```

**9. Added: Update** (monitoring) · 2026-04-22 22:39 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2026-04-22 22:42 UTC

```diff
+ A fix has been implemented. Metrics are currently backfilling, and we anticipate all data will be available by the top of the hour. No further impact is expected.
```

**11. Added: Update** (resolved) · 2026-04-23 18:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-22 22:18 UTC | Major incident: Volume drop in Insights Metrics post 4.17.1 Upgrade (this change) | major |

All Cribl changes: [timeline](https://rewindex.com/company/cribl/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i94f6640a554108 · Markdown: https://rewindex.com/change/i94f6640a554108.md · JSON: https://rewindex.com/api/v1/changes/i94f6640a554108 · Generated 2026-10-20T00:01:02.302Z