# Cloudinary: Major incident: Search API and Media Library Issues

**Summary:** Cloudinary reported a major incident affecting Search API functionality and visibility of newly uploaded assets in Media Library, listing AP, EU and US Admin API components. Symptoms started around 04:30 UTC; the incident record ran from 2026-02-10 08:21 UTC to resolution at 2026-02-10 12:02 UTC (recorded duration: 3 h 41 min). _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-10 08:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6s1sqpsq6p71](https://stspg.io/6s1sqpsq6p71)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/7zdlw0t8kdsm@69bd950e5072
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Search API and Media Library Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-10 08:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-10 12:02 UTC
```

**6. Added: Affected components**

```diff
+ Admin API - AP, Admin API - EU, Admin API - US, AP Datacenter - Admin API - AP, EU Datacenter - Admin API - EU, US Datacenter - Admin API - US
```

**7. Added: Update** (identified) · 2026-02-10 08:21 UTC

```diff
+ Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.
```

**8. Added: Update** (resolved) · 2026-02-10 12:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-10 08:21 UTC | Major incident: Search API and Media Library Issues (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i94e00fa62bb84d · Markdown: https://rewindex.com/change/i94e00fa62bb84d.md · JSON: https://rewindex.com/api/v1/changes/i94e00fa62bb84d · Generated 2026-10-18T00:38:09.825Z