# Buffer: Major incident: Issue Connecting and Refreshing Threads

**Summary:** Buffer reported a major incident preventing Threads connections and refreshes, starting 2026-09-23 10:52 UTC and resolved at 2026-09-23 14:54 UTC, lasting 4 h 1 min. Buffer linked the issue to Threads authentication and said the Threads team deployed a fix, restoring normal channel connections. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-23 10:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.buffer.com/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y](https://status.buffer.com/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y)
- [Company: Buffer](https://rewindex.com/company/buffer.md)
- Versions: before (none: first archived) → after incident\_version:238/01M36YB4VMBSV1Q12R25PJ8N5Y@e4710e14f799
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue Connecting and Refreshing Threads
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 10:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 14:54 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 10:52 UTC

```diff
+ We’re currently seeing issues connecting Threads to Buffer, and are investigating the cause. Refreshing also doesn't work as expected right now. We’re sorry for the inconvenience and will continue to share updates here as we have them.
```

**7. Added: Update** (identified) · 2026-09-23 11:40 UTC

```diff
+ The issue appears to be related to Threads authentication and is also affecting other services. We’re monitoring the situation and working to restore normal connections as soon as possible. We’re sorry for the inconvenience and appreciate your patience.
```

**8. Added: Update** (monitoring) · 2026-09-23 14:16 UTC

```diff
+ The Threads team has deployed a fix on their side, meaning that the issues affecting channel connections between Buffer and Threads has been resolved. We’re monitoring the situation to ensure things continue to run smoothly.
```

**9. Added: Update** (resolved) · 2026-09-23 14:54 UTC

```diff
+ Channel connection issues with Threads have been fully resolved and performance is working as expected. Please reach out if you continue to see issues. We apologise for the interruption today.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 10:52 UTC | Major incident: Issue Connecting and Refreshing Threads (this change) | outage |

All Buffer changes: [timeline](https://rewindex.com/company/buffer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i944dee186ca380 · Markdown: https://rewindex.com/change/i944dee186ca380.md · JSON: https://rewindex.com/api/v1/changes/i944dee186ca380 · Generated 2026-10-18T01:30:42.476Z