# Elastic Cloud: Major incident: Privatelink hostnames reported by API are incorrect

**Summary:** Elastic Cloud reported a major incident starting 2026-04-09 20:46 UTC: a recent Privatelink implementation change caused the deployment API to return incorrect URLs in some cases, disrupting connectivity for customers relying on them. Resolved at 2026-04-10 19:54 UTC after 23 h 7 min, the incident ended with a fix deployed to the User Console to restore correct hostnames. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-09 20:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ycwz074xy7tr](https://stspg.io/ycwz074xy7tr)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/h1rqqb2kvmqz@e394ce3885a9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Privatelink hostnames reported by API are incorrect
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-09 20:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-10 19:54 UTC
```

**6. Added: Update** (identified) · 2026-04-09 20:46 UTC

```diff
+ A recent change to our Privatelink implementation resulted in the URLs reported by the deployment API being incorrect in some cases, causing connectivity issues for customers who relied on those URLs. We have identified the issue and are working on a fix.
```

**7. Added: Update** (identified) · 2026-04-09 22:44 UTC

```diff
+ We have merged a fix and are working on deploying it to production
```

**8. Added: Update** (identified) · 2026-04-10 12:18 UTC

```diff
+ We are still working on moving the fix to production as we experienced some testing issues.
```

**9. Added: Update** (resolved) · 2026-04-10 19:54 UTC

```diff
+ We have successfully deployed a fix for the PrivateLink hostname issue to the User Console. Customers who experienced incorrect PrivateLink URLs or connectivity issues with their deployments should now see correct hostnames.  We apologize for the inconvenience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-09 20:46 UTC | Major incident: Privatelink hostnames reported by API are incorrect (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i943a00374ff156 · Markdown: https://rewindex.com/change/i943a00374ff156.md · JSON: https://rewindex.com/api/v1/changes/i943a00374ff156 · Generated 2026-10-18T03:55:47.355Z