# Grammarly: Critical incident: Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

**Summary:** Grammarly reported a critical Grammarly Editor outage: users encountered errors creating or opening documents in Docs at https://app.grammarly.com/. It started at 2026-01-20 21:57 UTC and was resolved at 2026-01-20 22:08 UTC, lasting 11 min; Grammarly said it identified the issue and was implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-20 21:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qvlsbk2zjqcy](https://stspg.io/qvlsbk2zjqcy)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/6k9x5654nnjn@6d26b029ec0a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-20 21:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-20 22:08 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor
```

**7. Added: Update** (identified) · 2026-01-20 21:57 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (resolved) · 2026-01-20 22:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-20 21:57 UTC | Critical incident: Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/ (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i94255ea99aaf98 · Markdown: https://rewindex.com/change/i94255ea99aaf98.md · JSON: https://rewindex.com/api/v1/changes/i94255ea99aaf98 · Generated 2026-10-18T02:54:42.497Z