# Stream (GetStream): Major incident: Timeout Errors

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2019-11-21 21:27 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: http://stspg.io/d8357b165](http://stspg.io/d8357b165)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)
- Versions: before (none: first archived) → after incident\_version:704/80k8g6q1l8ty@48b07e23a4ec
- Change 1 of 1 for this incident

Incident page (full timeline): [Timeout Errors](https://rewindex.com/company/getstream/incidents/80k8g6q1l8ty.md)
## What changed

**1. Added: Title**

```diff
+ Timeout Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-11-21 21:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-11-21 22:16 UTC
```

**6. Added: Affected components**

```diff
+ Chat API, us-east
```

**7. Added: Update** (investigating) · 2019-11-21 21:27 UTC

```diff
+ We are experiencing spikes of timeout errors; the team is investigating on the root cause and working on a remediation
```

**8. Added: Update** (monitoring) · 2019-11-21 22:04 UTC

```diff
+ Increased load on some API endpoints caused traffic to spike intermittently. Adding more capacity remediated the problem.
```

**9. Added: Update** (resolved) · 2019-11-21 22:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-11-21 21:27 UTC | Major incident: Timeout Errors (this change) | major |

All Stream (GetStream) changes: [timeline](https://rewindex.com/company/getstream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i941dc0485c2ac8 · Markdown: https://rewindex.com/change/i941dc0485c2ac8.md · JSON: https://rewindex.com/api/v1/changes/i941dc0485c2ac8 · Generated 2026-10-20T00:48:40.887Z