# Unbounce: Major incident: Popups and Sticky Bars Not Loading

**Summary:** Unbounce’s Popups and Sticky Bars failed to appear when triggered during a major outage from 2025-02-26 00:40 UTC to 2025-02-26 02:51 UTC (2 h 10 min). Unbounce recommended pausing dependent campaigns; a fix was implemented and the cache cleared, with no further customer action needed after resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-26 00:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7zc42lxfmmz3](https://stspg.io/7zc42lxfmmz3)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)
- Versions: before (none: first archived) → after incident\_version:265/p464mnrr41bp@c3433cf44ac5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Popups and Sticky Bars Not Loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-26 00:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-26 02:51 UTC
```

**6. Added: Affected components**

```diff
+ Pop Ups and Sticky Bars
```

**7. Added: Update** (investigating) · 2025-02-26 00:40 UTC

```diff
+ Unbounce Popups and Sticky Bars are currently experiencing an outage. They won't appear when triggered. If your campaigns are reliant on them, we recommend pausing them until the issue is resolved. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.
```

**8. Added: Update** (monitoring) · 2025-02-26 01:06 UTC

```diff
+ A fix has been implemented. If your Popup or Sticky Bar isn't appearing still, try unpublishing and republishing them in the meantime. This should help purge the cache and allow the Popup or Sticky Bar to appear successfully.
```

**9. Added: Update** (resolved) · 2025-02-26 02:51 UTC

```diff
+ This incident is now resolved. All Popups and Sticky Bars should be working as expected. The cache has been cleared and no further action is needed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-26 00:40 UTC | Major incident: Popups and Sticky Bars Not Loading (this change) | outage |

All Unbounce changes: [timeline](https://rewindex.com/company/unbounce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i93ff0125a5861c · Markdown: https://rewindex.com/change/i93ff0125a5861c.md · JSON: https://rewindex.com/api/v1/changes/i93ff0125a5861c · Generated 2026-10-18T02:55:19.867Z