# Hootsuite: Major incident: Bluesky authorization issues

**Summary:** Hootsuite reported a major incident in its Web Application: users could encounter generic "500" errors when adding or reconnecting Bluesky accounts. It started at 2026-03-18 14:12 UTC and was resolved at 2026-03-18 15:12 UTC, lasting 1 h 0 min; Hootsuite confirmed success rates returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-18 14:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jx8gkc01hxsr](https://stspg.io/jx8gkc01hxsr)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)
- Versions: before (none: first archived) → after incident\_version:245/1yxx9f1wfqmn@6f4ada375a23
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bluesky authorization issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 14:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 15:12 UTC
```

**6. Added: Affected components**

```diff
+ Hootsuite Web Application
```

**7. Added: Update** (investigating) · 2026-03-18 14:12 UTC

```diff
+ Hello, We are currently investigating an issue concerning Bluesky connections. Users may experience a generic "500" error when attempting to add or reconnect Bluesky accounts via Hootsuite. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible, and we'll continue to provide further updates as they become available. We apologize for this inconvenience. Your kind patience and understanding are highly appreciated.
```

**8. Added: Update** (resolved) · 2026-03-18 15:12 UTC

```diff
+ After reviewing our logs, we can confirm that success rates have returned to normal levels. The issue affecting Bluesky connections has been resolved, and users should now be able to add or reconnect Bluesky accounts via Hootsuite without encountering errors. Thank you for your patience and understanding throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 14:12 UTC | Major incident: Bluesky authorization issues (this change) | outage |

All Hootsuite changes: [timeline](https://rewindex.com/company/hootsuite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i938838db74958d · Markdown: https://rewindex.com/change/i938838db74958d.md · JSON: https://rewindex.com/api/v1/changes/i938838db74958d · Generated 2026-10-18T03:29:10.218Z