# OpenAI: Major incident: Workspace admins may be unable to manage plugins

**Summary:** A major outage affected some ChatGPT workspace administrators’ ability to view and manage plugin availability and settings; some users also saw plugins as unavailable. It started at 2026-10-09 21:48 UTC and was resolved at 2026-10-09 23:26 UTC, lasting 1 h 38 min. OpenAI reported full recovery but stated no cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-09 21:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.openai.com/incidents/01M4HA7BCCXVHTR5DCYMSBQF2H](https://status.openai.com/incidents/01M4HA7BCCXVHTR5DCYMSBQF2H)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before (none: first archived) → after incident\_version:31/01M4HA7BCCXVHTR5DCYMSBQF2H@012abf0c3191
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Workspace admins may be unable to manage plugins
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-09 21:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-09 23:26 UTC
```

**6. Added: Update** (investigating) · 2026-10-09 21:48 UTC

```diff
+ We are investigating an issue affecting some ChatGPT workspace administrators’ ability to view and manage plugin availability and settings. Some users may also see plugins as unavailable. We will provide another update as soon as we have more information.
```

**7. Added: Update** (monitoring) · 2026-10-09 22:52 UTC

```diff
+ We are seeing recovery in workspace administrators’ ability to view and manage plugin availability and settings. We are monitoring to ensure service remains stable.
```

**8. Added: Update** (resolved) · 2026-10-09 23:26 UTC

```diff
+ All impacted services have now fully recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-09 21:48 UTC | Major incident: Workspace admins may be unable to manage plugins (this change) | outage |

All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i937d5cd597924f · Markdown: https://rewindex.com/change/i937d5cd597924f.md · JSON: https://rewindex.com/api/v1/changes/i937d5cd597924f · Generated 2026-10-18T02:29:34.300Z