# Front: Critical incident: Front not loading [us-west-2][by_company_00007][by_company_00001]

**Summary:** Front reported a critical App outage in us-west-2: some customers experienced issues loading the app. It started at 2025-07-15 15:11 UTC and was resolved at 2025-07-15 15:52 UTC, lasting 41 min; a fix was implemented and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-15 15:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f3j5l0zgck8n](https://stspg.io/f3j5l0zgck8n)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/pyjwknrn05zy@1e8c7729c3a0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Front not loading [us-west-2][by_company_00007][by_company_00001]
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-15 15:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-15 15:52 UTC
```

**6. Added: Affected components**

```diff
+ App
```

**7. Added: Update** (investigating) · 2025-07-15 15:11 UTC

```diff
+ Some customers might experience issues loading the app
```

**8. Added: Update** (identified) · 2025-07-15 15:31 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-07-15 15:42 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-07-15 15:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-15 15:11 UTC | Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]\[by\_company\_00001\] (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i92db3ac9249e79 · Markdown: https://rewindex.com/change/i92db3ac9249e79.md · JSON: https://rewindex.com/api/v1/changes/i92db3ac9249e79 · Generated 2026-10-18T01:30:22.706Z