# Trello: Major incident: Trello Slow or down for users

**Summary:** Trello reported a major incident involving intermittently dropping websocket connections, disrupting users’ active sessions. It started and was marked resolved at 2026-02-21 15:32 UTC, with a recorded duration of 0 min; the updates did not state a cause or completed fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-21 15:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0h06w91b3mc4](https://stspg.io/0h06w91b3mc4)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/bjmg234ll6zs@d190a44d9544
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Trello Slow or down for users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-21 15:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-21 15:32 UTC
```

**6. Added: Affected components**

```diff
+ API, Atlassian Support Knowledge Base, Atlassian Support - Support Portal, Atlassian Support Ticketing, Trello.com
```

**7. Added: Update** (investigating) · 2026-02-21 15:32 UTC

```diff
+ Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes.
```

**8. Added: Update** (resolved) · 2026-02-21 15:32 UTC

```diff
+ Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-21 15:32 UTC | Major incident: Trello Slow or down for users (this change) | degradation |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i92b663e6e3225f · Markdown: https://rewindex.com/change/i92b663e6e3225f.md · JSON: https://rewindex.com/api/v1/changes/i92b663e6e3225f · Generated 2026-10-18T02:29:19.772Z