# Stream (GetStream): Major incident: High error rate on one of our Feed shards in the us-east region

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-05-09 13:51 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/6806f6g8013g](https://stspg.io/6806f6g8013g)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)
- Versions: before (none: first archived) → after incident\_version:704/qk3vl5k4mlyb@4ba0d9eaa5ca
- Change 1 of 1 for this incident

Incident page (full timeline): [High error rate on one of our Feed shards in the us-east region](https://rewindex.com/company/getstream/incidents/qk3vl5k4mlyb.md)
## What changed

**1. Added: Title**

```diff
+ High error rate on one of our Feed shards in the us-east region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-09 13:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-09 14:38 UTC
```

**6. Added: Affected components**

```diff
+ us-east, US-East - Feed - API
```

**7. Added: Update** (investigating) · 2024-05-09 13:51 UTC

```diff
+ We are currently experiencing a high error rate on one of our Feed shards in the us-east region. Our team is actively working to resolve the situation.
```

**8. Added: Update** (identified) · 2024-05-09 13:52 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2024-05-09 14:38 UTC

```diff
+ The shard has been recovered and the incident has been resolved. Our team is currently conducting an internal investigation to determine the root cause of the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-09 13:51 UTC | Major incident: High error rate on one of our Feed shards in the us-east region (this change) | major |

All Stream (GetStream) changes: [timeline](https://rewindex.com/company/getstream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i929c4d70cbc2c1 · Markdown: https://rewindex.com/change/i929c4d70cbc2c1.md · JSON: https://rewindex.com/api/v1/changes/i929c4d70cbc2c1 · Generated 2026-10-20T00:01:02.938Z