# Travis CI: Critical incident: Some builds are being rejected

**Summary:** Travis CI reported a critical incident affecting Linux, Windows and Mac build processing, with some build requests rejected. It started at 2021-06-25 07:57 UTC and was resolved at 2021-06-25 08:43 UTC, lasting 45 min; a fix restored normal build-request processing. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-06-25 07:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jygg1lhq8v3c](https://stspg.io/jygg1lhq8v3c)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/813z61sk317x@b1400b640e2e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some builds are being rejected
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-06-25 07:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-06-25 08:43 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Linux and Windows Builds, Builds Processing - Mac Builds, Linux and Windows Builds
```

**7. Added: Update** (investigating) · 2021-06-25 07:57 UTC

```diff
+ Some build requests are being rejected and this causes builds to be triggered. We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2021-06-25 07:58 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2021-06-25 08:25 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2021-06-25 08:32 UTC

```diff
+ The fix has been implemented and build requests are being processed as usual. We are still monitoring the system
```

**11. Added: Update** (resolved) · 2021-06-25 08:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-06-25 07:57 UTC | Critical incident: Some builds are being rejected (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i91f123f38ce842 · Markdown: https://rewindex.com/change/i91f123f38ce842.md · JSON: https://rewindex.com/api/v1/changes/i91f123f38ce842 · Generated 2026-10-18T03:33:50.131Z