# Crusoe: Major incident: Investigating Control Plane Failures in US-Southcentral

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-07-11 14:28 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/rk2w13l35dt8](https://stspg.io/rk2w13l35dt8)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)
- Versions: before (none: first archived) → after incident\_version:709/p14jv16ltkwd@c7fdba65f5c1
- Change 1 of 1 for this incident

Incident page (full timeline): [Investigating Control Plane Failures in US-Southcentral](https://rewindex.com/company/crusoe/incidents/p14jv16ltkwd.md)
## What changed

**1. Added: Title**

```diff
+ Investigating Control Plane Failures in US-Southcentral
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-11 14:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-11 16:21 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (investigating) · 2025-07-11 14:28 UTC

```diff
+ We're currently investigating an issue impacting our control plane in the US-Southcentral region. Customers may experience errors or timeouts when making certain API calls, including those for creating new virtual machines. Our engineering team is investigating the underlying cause with the highest priority. We appreciate your patience and will provide another update as soon as we have more information.
```

**8. Added: Update** (identified) · 2025-07-11 15:11 UTC

```diff
+ We've identified a potential issue on the control plane network and we're working to address the issue currently.
```

**9. Added: Update** (monitoring) · 2025-07-11 15:32 UTC

```diff
+ A fix has been applied and the outage has been mitigated. Services have returned to normal operations in US-Southcentral region. We are continuing to monitor the situation and validate preventive measures. Please contact support@crusoecloud.com if you are still experiencing any issues.
```

**10. Added: Update** (resolved) · 2025-07-11 16:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-11 14:28 UTC | Major incident: Investigating Control Plane Failures in US-Southcentral (this change) | major |

All Crusoe changes: [timeline](https://rewindex.com/company/crusoe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i90ffbb10d1800f · Markdown: https://rewindex.com/change/i90ffbb10d1800f.md · JSON: https://rewindex.com/api/v1/changes/i90ffbb10d1800f · Generated 2026-10-20T00:00:45.574Z