# Hightouch: Major incident: App Errors

> Major incident: App Errors. Detected 2026-11-04 by Rewindex: what changed on Hightouch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i902e7567bf8204
Last updated: 2026-11-04T08:23:52Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-19 19:50 UTC · Detected: 2026-11-04 08:23 UTC
- [Source: https://status.hightouch.io/incidents/wrblppztqdfn](https://status.hightouch.io/incidents/wrblppztqdfn)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)
- Versions: before (none: first archived) → after incident\_version:149/wrblppztqdfn@6e94de6e15a8
- Change 1 of 1 for this incident

Incident page (full timeline): [App Errors](https://rewindex.com/company/hightouch/incidents/wrblppztqdfn.md)
## What changed

**1. Added: Title**

```diff
+ App Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-19 19:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-19 19:50 UTC
```

**6. Added: Affected components**

```diff
+ Customer Studio, Intelligence, Reverse ETL, Web Application - Customer Studio, Web Application - Intelligence, Web Application - Reverse ETL
```

**7. Added: Update** (investigating) · 2026-08-19 18:37 UTC

```diff
+ We are investigating intermittent login and application errors affecting the Hightouch app. We will provide an update as more information becomes available.
```

**8. Added: Update** (resolved) · 2026-08-19 19:50 UTC

```diff
+ This incident has been resolved. Between 18:12 and 18:27 UTC, the Hightouch app experienced intermittent login and application errors. There was no impact to event delivery or syncs.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-19 19:50 UTC | Major incident: App Errors (this change) | outage |

All Hightouch changes: [timeline](https://rewindex.com/company/hightouch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: App Errors on Hightouch’s status page, changed 2026-08-19 19:50 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i902e7567bf8204
- Citation: Hightouch, “Major incident: App Errors” (2026-08-19 19:50 UTC). Archived by Rewindex: https://rewindex.com/change/i902e7567bf8204 (CC BY 4.0).
- Markdown link: `[Hightouch: Major incident: App Errors (2026-08-19)](https://rewindex.com/change/i902e7567bf8204)`


---
Canonical: https://rewindex.com/change/i902e7567bf8204 · Markdown: https://rewindex.com/change/i902e7567bf8204.md · JSON: https://rewindex.com/api/v1/changes/i902e7567bf8204 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:21.484Z